Cheri Thompson

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Cheri Thompson, your Virtual Learning Leader

Cheri Thompson's Bio:

Cheri Thompson's Experience:

• Training Project Leader at Zurich North America

  October 2000 - November 2003

  Managed training team of six members. Spearheaded eLearning initiatives

• Training Manager at Zurich North America

  January 2000 - January 2003

  -Responsible for design, development and deployment of all training in SAP department -Spearheaded global eLearning initiatives -Design/Develop web-based and instructor-led training -Utilize Addie model for project life cycle -Mentor and coach junior designers Researched, prepared cost/benefit analysis and business case to sell eLearning to management Implemented eLearning to train over 10,000 employees, over $3 million cost savings projected

• Systems Analyst at Allstate Insurance

  February 1998 - April 2000

  Trained users in BrioQuery. Developed classroom content, which was ultimately transitioned to online learning.

• Training Project Leader at Allstate Insurance

  January 1998 - January 2000

  -Led a team of 4 in the Data Warehouse Training Department -Responsible for design, development and deployment of all CBT and WBT -Intranet Development using Toolbook, FrontPage, Dreamweaver, HTML, JavaScript and VB Script -Mentor and coach junior designers Transitioned team from 100% classroom delivery to 80% utilizing web-based training Initiated team-building practices to bring together 4 individuals who were working independently

• Technology Coordinator at Itasca School District

  September 1997 - September 1998

  -Provided technical support and training to teachers within the district -Researched and recommended hardware and software purchases -Co-wrote documentation for technology grants Developed network design for 3 schools within the district Migrated from predominantly MAC platform to IBM compatibles

• Education Consultant at NCEC

  January 1994 - January 1997

  -Provide consultant services to the Illinois, Indiana and Ohio school districts -Trained teachers on proprietary and off-the-shelf packages on Netware 3.x/4.11 -Diagnosed and resolved hardware/software issues -Curriculum Design and Development Increased contract renewal rate from 88% to 103% for Chicago Public Schools

• Outstanding Contribution Training Manager at CDI

  January 1992 - January 1993

  -Managed Continuing Education Department and six off-site offices -Supervised 10; -Managed $10,000/mo budget allocation for operating expenses -Designed curriculum for new courses and develop pre-existing courses -Performed System Administrator duties for LAN; set up accounts, assigned rights, maintenance and troubleshooting Consistently met budget allocations, which were tied to bonuses

• Contribution Director of Education at Draughon College

  January 1990 - January 1992

  -Started business and nursing programs at branch location -Hired, trained, supervised and evaluated 6 instructors -Set up computer lab: ordered equipment, configured systems -Initiated a successful retention program Developed a retention program, which resulted in a 25% improvement

• Outstanding Contribution Business Instructor at Dickenson Business School

  January 1987 - January 1990

  -Taught beginning through advanced level courses within the programs -Designed courseware for new classes Took the initiative to be the first instructor to teach computer classes as they were being introduced in the program. Ordered hardware and software, setup computer lab and conducted train-the-trainer sessions DESIGN AND DEVELOPMENT Authored: Customer Service and You (hardcopy) Client: CHA, 1994

• Owner at eTrainers.org

  November 2003

  -Designed plenary training for Accenture Sales Leaders -Designed online training for Accenture Sales Associates -Updated Accenture's SAP-FI materials -Designed online courses for Hewitt's Call Center Customer Service Agents -Developed ILT for Hewitt Payroll Associates -Transitioned ILT course to online format for Hewitt's Calc Engineers -Developed classroom training materials for Motorola's Automotive Division -Provided Excel VBA programming and training development to support proprietary application -Developed SAP/FICO training materials for Deloitte -Transitioned instructor-led training course to web-based solution for Department of Labor -Created Storyboards for SAP/HR module for RWD -Created Storyboards for Wells Fargo Bank Compliance Program -Created Storyboards for ITTs eLearning Financial Accounting and Reporting Course -Designed and delivered webconference for 'Creating eLearning on a Budget' -Developed and Delivered eLearning Workshop

• eLearning, Design and Development Projects at eTrainers.org

  September 2000

  PROFESSIONAL SUMMARY eLearning expert using Articulate and Captivate Developed courses for ILT projects Developed courses for CBT, WBT, webcasts and teleconferences Transitioned courses from ILT to eLearning Developed and delivered courses via Webconferences; Designed dental eLearning course using Articulate Designed plenary training for Accenture Sales Leaders Designed online training for Accenture Sales Associates Developed ILT for an Accenture proprietary application Updated Accenture's SAP-FI materials Designed online courses for Hewitt's Call Center Customer Service Agents Create Storyboards for Hewitt's Taxation courses Designed ILT for Hewitt Engineer Associates Developed ILT for Hewitt Payroll Associates Transitioned ILT course to online format for Hewitt's Calc Engineers Developed and delivered course on Personal Coaching via webconference Developed classroom training materials for Motorola's Automotive Division Provided Excel VBA programming and training development to support proprietary application Developed SAP/FICO training materials for Deloitte Developed and delivered, Creating eLearning on a Budget via webconference Transitioned instructor-led training course to web-based solution for Department of Labor Created Storyboards for SAP/HR module for RWD Created Storyboards for Wells Fargo Bank Compliance Program Created Storyboards for ITTs eLearning Financial Accounting and Reporting Course Designed and delivered webconference for 'Creating eLearning on a Budget' Developed and Delivered eLearning Workshop Delivered Word, Excel and Outlook courses

Cheri Thompson's Education:

• Northeastern Online University

  2000 – 2000
  Certificate

• DePaul University

  1982 – 1984
  Bachelor Degree
  Concentration: Business Administration

• University of Illinois at Urbana-Champaign

  1980 – 1982
  Associate's degree
  Concentration: General Studies